The Quality Financial Group Mentor Program is authored by Sue and has been assessed by the MFAA & FBAA against their minimum standards and has been recognised and approved as a  Mentor Program for mortgage brokers.
Sue mentors brokers who are members of any aggregator in Australia

Key Values

What separates Sue’s Mentoring style from other  mortgage broker mentors in this competitive environment?

My key values are what places me above the crowd. I honour my key values and I’m prepared to fight for them. They are supported by habits of excellence which are nurtured by a mutual respect for each other.

Sue’s mentoring style supports:

Good Customer Outcomes:
“The customer has obtained a loan which is appropriate (in terms of size and structure), is affordable, applied for in a compliant manner and meets the customer’s set of objectives at the time of seeking the loan.”

Customer First Duty from the Mortgage Broker:

“I place your interests first in my dealings with you. In doing so, I will ensure I recommend a loan which is appropriate (in terms of size and structure), is affordable, applied for in a compliant manner and meets your set of objectives at the time of seeking the loan.”

Believe in Yourself👉Work hard👉You can Make it🏆

Quality Financial Group Pty Ltd, ACN 162 544 783 is a full corporate member of the Mortgage and Finance Association of Australia (MFAA), the Finance Brokers Association of Australia (FBAA) and The Australian Financial Complaints Authority (AFCA)

Quality Financial Group Pty Ltd  ABN 58162544783 .  Credit Representative Number 387788 is authorised under Australian Credit Licence 384704

    SUE HAYTER  Dip FMBM, B.Msc

    Founder, Mentor, Coach, Thought Leader & Mortgage Broker

    Positive, Passion and Persistence to Succeed

     

    Sue is the company owner of Quality Financial Group Pty Ltd, Melbourne Mortgage Broker Mentor & Trusted Mortgage Broker. She is a practicing mortgage broker and has over 20 years experience in the banking and finance industry and is passionate abut maintaining a work life balance to Love Your Life.

    Having worked with a number of banks including St George Bank, BankWest, AMP Bank as well as Bendigo Bank her experience is vast.

    Her banking involvement includes Australian and International experience and ranges from investments to customer service to mortgages, enabling her to provide her clients and the brokers she mentors with a broad view and knowledge of the banking sector.

    The Quality Financial Group Mentor Program is authored by Sue and has been assessed by the MFAA & FBAA against their minimum standards and has been recognised and approved as a Mentor Program for mortgage brokers. Sue mentors mortgage brokers 

    As an FBAA & MFAA Approved Mentor and winner of the Adviser Better Business Mentor of the Year 2019 and Women in Finance 2020, Sue is at the forefront of innovation, fostering a culture of excellence, which provides any new entrant into the industry a greater chance of success.

    While keeping up to date with the latest in our industry, Sue’s sleeves will be rolled up and working beside to assist you in your journey. You will find your mentoring experience professional and authentic, grounded by honesty, integrity and a good sense of humour.

     To support mortgage brokers maintain a positive mindset, Sue uses techniques such as emotional intelligence and NLP. Sue is a qualified Neuro Linguistic Programming coach/practitioner (since 2010) and has always used these techniques to help and support the brokers.

    Sue helps brokers establish new communication skills with their Client Value Proposition which enables them to become more confident to gain agreements from customers therefore increasing their business. The results also allow Sue to understand a brokers learning style and how to work with the broker in order to bring out their best results.

     Sue’s pro bono work involves mentoring RMIT students who are currently studying in Melbourne.

     Whether you are new to the finance industry or looking for a career change into mortgage broking you deserve a smooth and personable transition with a tailored plan to suit your personal goals and career aspirations.

    Quality Financial Group Pty Ltd, is a full corporate member of the MFAA, the FBAA and AFCA.

    Quality Financial Group Pty Ltd  ABN 58162544783 I Credit Representative Number 387788 is authorised under Australian Credit Licence 384704.

    NEURO LINGUISTIC PROGRAMMING

    To support mortgage brokers maintain a positive mindset, I use techniques such as emotional intelligence and NLP. I’m a qualified Neuro Linguistic Programming coach/practitioner (since 2010) and I’ve always used these techniques to help and support the brokers to:

    • Maintain a positive outlook for themself – in their life with their family and in their business.
    • Define their purpose/clear vision
    • Successfully obtaining and establishing goals
    • Overcome negative thoughts and decisions
    • Establish good habits and behaviours

    NLP is about observing changes in perception, responsible communication and developing choices of responses or communication in any given situation. It works on the principle that everyone has all the resources they need to make positive changes in their own life.

    In essence, it has elements of mindfulness to overcome anxiety and depression.

    Establishing good habits by processing events in a positive way creates an internal happy and motivated state. Rewiring the information we process that comes into our brains from the outside into positive thoughts – such as;

    1. Visual (eyes) When we see a customer – observe something positive such as he/she is wearing a lovely shirt
    2. Olfactory (smell) When you go to meet a customer – observe something positive like the awesome scent of the trees or flowers
    3. Auditory (ears) When the customer talks – obvers something positive such as they have a great sounding voice
    4. Kinesthetic (touch) When interviewing the customer – obverse that the table cloth or chair fabric has a good texture
    5. Gustatory (taste) When having a coffee with the customer – observe that your coffee tastes awesome

    DISC  ACCREDITED CONSULTANT

    A DISC Accredited Consultant using the globally recognised DISC Profile Assessment Tool equips brokers to have a skillset to manage situations to build successful businesses in what we all agree is a roller coaster ride during the broker journey.

    The broker completes a series of questions producing a detailed report about their personality and behaviour. From the results I identify DISC communication styles – Dominance, Influence, Steadiness and Compliance, therefore helping them to improve their communication skills with their Client Value Proposition.

    I help brokers establish new communication skills matching their personality which enables the brokers to become more confident to gain agreements from customers therefore increasing their business which results in gaining more income.

    The results also allow me to understand a brokers learning style and how to work with the broker in order to bring out their best results.

    To help the reader understand the value of this tool:

    • Resource for individuals to improve performance, increase productivity and positively persuade other people.
    • Helps develop stronger relationships in their business, personal lives and produces happier customers.
    • Understanding their learning style helps the mentor and broker work effectively together.
    • Ability to create rapport with people is a fundamental skill in sales, management, personal relationships, and everyday life.
    • The goal is to help a person create personal chemistry and productive relationships.
    • You don’t have to change your personality; you simply need to understand what drives people and recognise your options for effectively dealing with them.
    • https://www.discprofile.com.au/

    EMOTION CODE PRACTITIONER

    What is The Emotion Code?

    Sue is a Certified Discover Healing Practitioner using The Emotion Code ® technique. Working with a Certified Discover Healing Practitioner can be done face-to-face, over the phone, and even by email. You can choose to meet in-person, on zoom or by proxy. Click here for more info https://ilovemylife.life/about/

    The Emotion Code & Body Code ® is an energy healing technique designed to help users identify and literally release Trapped Emotions – which we believe are harmful emotional energies from negative past events. Trapped Emotions may cause feelings of depression and anxiety, and may also block people from love and happiness and make them feel disconnected from others. Our premise is that Trapped Emotions are made of energy just like the rest of the body, and that they exert an influence on the physical tissues. We believe this can cause acute discomfort and potential disease. Releasing Trapped Emotions can create the proper conditions for the body to heal – so physical and emotional difficulties may disappear or become much more manageable.